Frequently Asked Questions

Everything you need to know about your personalized skincare journey.

How do I know which products are right for my skin type?

We recommend taking our diagnostic skin quiz. Our dermatologists use your results to build a customized regimen tailored specifically to your skin's oil levels, sensitivity, and concerns.

How long does it take to see results from the regimen?

While some users notice a difference in skin texture within 2 weeks, it typically takes 4 to 8 weeks of consistent use to see significant improvements in acne, fine lines, and dark circles.

Are Geologie products tested on animals?

No. We are committed to ethical beauty standards. All of our products are 100% cruelty-free and formulated without parabens, phthalates, or sulfates.

Can I pause or cancel my subscription at any time?

Yes, you have full control. You can pause, skip a shipment, or cancel your subscription directly through your account settings before your next rebill date.

What is your return policy for first-time orders?

We offer a 30-day satisfaction guarantee. If you aren't seeing the results you expected, contact our support team and we will help you find the right formula or issue a refund.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.